Investor Presentaiton

EMIRATES NBD GROUP CEO'S MESSAGE 11 SHAYNE NELSON GROUP CEO EMIRATES NBD Emirates NBD delivered a net profit of AED 9.3 billion in 2021, up 34% from a year earlier. Our strong operating performance coupled with a solid balance sheet provides a platform for customers to continue taking advantage of growth opportunities in the year ahead. Strong economic growth was recorded in all our key markets for 2021 and we remain optimistic about growth opportunities for 2022. International operations account for 38% of 2021's income. Despite volatile conditions, DenizBank's experienced management team delivered a 20% increase in profit to AED 1.6 billion. We successfully expanded our branch presence in both KSA and Egypt and received approval to expand our presence in India. As a Premier Partner and the Official Banking Partner for Expo 2020 Dubai, Emirates NBD opened a new branch at the Expo site, showcasing our vision of the future of global banking through immersive and interactive exhibits. Emirates NBD experienced an increase in digital adoption amongst its customer base. Contactless payments increased rapidly and now constitute 90% of all point-of-sale transactions. As a regional leader in banking, we enhanced our digital account opening option and added payment and transfer features in our Mobile App to simplify the banking experience. We successfully closed the upgrade and consolidation of all our core technology platforms featuring a modern architecture which allows greater agility. We moved to 95% cloud native infrastructure with the largest private cloud in the region. We have a fully operational Big Data platform which captures 21 million customer data points each day and we launched our Advanced Analytics centre of excellence to enhance our understanding of customer behaviour and detect untapped future revenue streams. Despite interest rates remaining at record lows, underlying business momentum continued to strengthen throughout 2021 with record demand for retail financing. New credit card acquisitions increased 55% y-o-y supported by improved productivity and successful customer campaigns. Personal Loan volumes and card spend also increased, reflecting increased consumer confidence and a growing economy. The Group's renewed vision, purpose and values were launched, which cements our position to be the most innovative bank for our customers, people and communities and create opportunities to prosper through Collaboration, Ownership, Drive, and Enterprising. Our strong commitment toward adopting and integrating ESG best practices across the Group remains a primary focus. In 2021, we joined the list of signatories of the United Nations Global Compact initiative to implement universal sustainability principles. Emirates NBD Asset Management has also become a signatory to the United Nations Principles of Responsible Investment, the leading global network for investors committed to integrating ESG considerations into their investment practices. We are also developing a Wealth Management and Sustainable Investment Framework. We have a proven management team, experienced staff, agile technology, diversified international network and a solid balance sheet to deal with the challenges and benefit from the opportunities that present themselves in these changing times. In conclusion, I would like to thank the Chairman, H.H. Sheikh Ahmed Bin Saeed Al Maktoum, Vice Chairman and Managing Director, Hesham Abdulla Al Qassim, the Board of Directors and the Senior Management Team, as well as Emirates NBD's talented and dedicated staff for their contributions to another successful year. Emirates NBD remains committed to strengthening its market leadership position in the UAE, growing in selected markets internationally and demonstrating global best practices in innovation that help shape the future of global banking. ANNUAL REPORT 2021 12

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