Investor Presentaiton
Whistleblowing Channel
GRI 102-17
Any kind of misconducts can and must
be recorded in our Whistleblowing
Channel, which is available 24x7, on
the phone or the internet (via e-mail
or on the website). To provide more
safety and peace of mind, claims can
be anonymous, as set forth in the Code
of Conduct and the Whistleblowing
Channel's internal rules and ensured by
a specialized and independent company.
The Compliance department is
responsible for the Channel and
manages received claims, submitting
them to the respective departments.
The department considers the type and
complexity of each claim and commits
to address 100% of them. Highly critical
complaints can also be evaluated
eventually by Rede D'Or São Luiz's
senior management.
In 2021, we received a total of 1,963
claims, most of them related to
misconducts (652), followed by non-
compliance with rules and internal
policies (434) and moral harassment or
aggression (368). The aforementioned
claim types account for 74% of the total
claims received. Up to year-end, 396
complaints were under analysis, 592
were found unsubstantiated and 541
substantiated. Other complaints (26%)
are nor related to the whistleblowing
channel, but to other communication
channels, such as the Ombudsman
Office and Contact Us. In the latter case,
the proper disciplinary measures have
been applied, in accordance with the
internal rules.
Received claims
Preparing or offering new
training sessions, leaflets
and awareness-raising
2020
2021
444
Misconduct
652
initiatives on key topics
Non-compliance with rules
374
434
and internal policies
for specific audiences
Moral harassment or
(or in general) based on
251
368
physical aggression
complaints received.
391
Other
509
1,460
TOTAL
1,963
53 REDE D'OR SÃO LUIZ | Annual Sustainability Report 2021
OUR OPERATION
Rede D' Or São Luiz's and Richet's
Whistleblowing Channel
moll
Telephone
0800 377 8031
Website
www.canalconfidencial.com.br/canalconfidencial/
E-mail
[email protected]
Mailing address
Av. Voluntários da Pátria, 138 - Botafogo -
Rio de Janeiro/ RJ. CEP: 22270-010.
(Attn. Compliance Department).
Cases involving D'Or Consultoria can be reported to its
own Whistleblowing Channel:
Telephone
0800 4504510
Website
www.canalconfidencial.com.br/dorconsultoria
E-mail
[email protected]
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