2022-23 SGI CANADA Annual Report

Growth Even with the focus on renewing our business processes and technology, SGI CANADA continued to grow in markets outside Saskatchewan. In 2022-23, 41% of our business was written outside Saskatchewan. Ontario led the country in growth, with the Commercial Portal for small business bringing in more than 20% of all new commercial business. In Alberta, SGI CANADA continued to attract industry experts to work in our Edmonton and Calgary offices, despite recruitment and retention challenges throughout the industry, building our network and business in the region. Going forward, all provinces where SGI CANADA does business will remain pillars in our growth strategy. This will help to maintain balanced risks and financial stability, allowing the company to give back to the Saskatchewan economy. Broker and customer experience We're grateful to our broker partners for recognizing our service level, claim processing and underwriting expertise with a 5-Star Carrier award from Insurance Business Canada. SGI CANADA's annual broker survey also showed an overall broker satisfaction rate of 81% and that two-thirds of our partners (64%) rated SGI CANADA as better or significantly better than competitors, noting the knowledgeable and courteous service of underwriting and claims staff. The importance of the relationship between brokers and SGI CANADA cannot be overstated. We've always been successful when we pull together and collaborate with our partners, no matter what challenges we've faced throughout the almost 78-year history of our company. In the 2022 customer experience survey, customers overall rated their experience with SGI at 76 out of 100, a four-point increase from last year and our highest score to date. SGI CANADA will continue to keep customer and broker experience at the heart of all we do to support future success. Passionate and caring employees These successes are in no small part due to SGI's people. Along with our partners, SGI's employees are its most important asset. Employee survey results for 2022 hovered around the industry average, revealing that, despite the tremendous challenge and change faced by our industry and in the midst of transforming our business, our staff are more engaged at work. Our employee engagement score rose to 66%, two percentage points higher than last year, and our leadership effectiveness score increased from last year's score by five percentage points, to 74%. These results are a testament to how everyone is showing up and supporting each other every day, placing us in a strong position to move forward on transforming the company. I couldn't be more inspired by or grateful to SGI's employees. I'm proud of this company for the service and care we provide our communities and customers, and I want to thank our approximately 2,500 employees and our 346 broker partners in over 1,600 locations across the country. Their care and commitment to our customers is what continues to deliver success for SGI CANADA. While we target growth with a stable, consistent and sophisticated approach, we remain agile and innovative. We'll keep embracing change to build for the company's future so that we continue to be the insurance provider that our customers and partners can count on. Tony Minne Penny McCune President and CEO Saskatchewan Government Insurance 4|2022-23 SGI CANADA Annual Report

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