The Path Forward

Safety • Safety is foundational - - Strong reporting culture and with tools and processes to validate data Renewal of IOSA registration, "no findings; no observations" for 5th consecutive time • Safe operations through strong SOPS - - Reduction in employee injuries and ground damage to aircraft and other equipment • Occupational safety and health of employees Reduction in on-the-job injuries and lost time through back injury prevention programs - Engaged with WCBs to design safety programs 2013 INVESTOR DAY 5

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