Investor Presentation - CNP Assurances Corporate Bond Portfolio and SCR Coverage Ratio
Customers
Make protection solutions available to everyone, regardless of their situation, and be there for our insureds
when they need us
Support
the customer at all times
Customer Effort Score
(France, between 1 (very easy) and 5 (very difficult))
Insure as many people as possible,
regardless of their situation
Number of products improving access
to insurance for vulnerable populations
(CNP Assurances and subsidiaries)
CNP
assurances
2.2
< 2.0
2022
2025 target
Outlook for 2023
Improved self-care tools made available to customers
☐
Use of plain language in dealings with customers
> 15
2022
2025 target
Increased emphasis on proactive contacts (calls, e-mails, SMS) to better support customers and improve their satisfaction
Discussions with non-profits and distributors in order to respond to the insurance needs of vulnerable populations¹
1 Vulnerable populations: including, but not limited to, disadvantaged people, people on low incomes, creators of micro-enterprises, people with illnesses or
disabilities, migrants, victims of domestic violence or people who have difficulty accessing traditional insurance channels,
Investor Presentation
March 23
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