Investor Presentaiton
Client Win
AssistGPTTM walks the Gen Al talk
.:: one medical
Membership-based primary
care practice
350 CC agents & growing
fast
Innovation in Thirty Days
confirmed alignment of
requirements with
capabilities
5-month sales cycle
Challenge
Multiple content silos
impacting agent
performance and
confidence
How we are solving it
Single source of
truth, unifying
knowledge silos
across the business
Instant Answers to
support agents with
timely, consumable
responses
Analytics to monitor
agent and customer
KPIs and optimize
continuously
Poor findability across
content repositories
Minimal visibility on
KPIS
Knowledge Hub
+
AssistGPT™
Knowledge
Integrated with
Salesforce and
NICE
Extensive agent training
requirement resulting in
high onboarding costs
Guided Help for
complex inquiries
that benefit from
interactive dialog
Managed Services
to speed workflow
creation and
content curation
easy with eGain
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