Q1FY23 Financial Results

83% OF OUR MORTGAGES ARE SOURCED BY OURSELVES OR THROUGH OUR AFFILIATES HDFC WITH YOU, RIGHT THROUGH June 30, 2022 DIGITAL CHANNELS FOR CUSTOMERS • Using digital and social media marketing strategies and tools to reach out to customers •⚫ Lifecycle management for upselling and cross-selling products to HDFC's existing customers using advanced predictive analytical tools and marketing automation platforms • Customer queries and service requests fulfilled through 'Customer Connect' - HDFC's digital servicing platform Other Direct Selling Agents 17% Direct Walk-ins 3% Deposit & loan products offered at several locations through outreach programmes. Total number of offices: 695 which is inclusive of 214 outlets of HDFC Sales Limited HDFC Sales Private Limited 50% HDFC Bank 30% 23

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