Investor Presentaiton

Growing B2C Mix Retail contribution in Focus Cities (Non-Covid) to Total Revenue 58% 56% 52% 48% FY18 FY19 FY20 I 60% FY21 FY22 Chart shows B2C contribution over the years in focus cities; Mumbai, Chennai, Bangalore, Surat and Pune ↑ I METROPOLIS The Pathology Specialist Efforts to increase the Retail share in focus cities to 65% B2C contribution in the last few years has seen an upward trend owing to:- ✓ Aggressive network expansion to go closer to the patient ✓ Integrated Brand building campaigns to establish Metropolis as a trusted brand in the mind of consumer and the doctor ✓ Building awareness amongst doctors for quality and service differentiators of Metropolis vs the unorganized sector ✓ Obsessively monitoring customer experience and generating an NPS (*Net Promoters Score) of 91 across the group On Consolidated Basis *Net Promoter Score is a management tool that is used to gauge the loyalty of a firm's customer relationships 62 62

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