Nigeria FinTech Landscape - Impact Assessment
Deep dive -Fatima's pain points from the financial sector
Accounts
Pain points
■ Stressful online shopping and bill payment process
■ Occasional card failure, in some parts of the world.
☐
Daily transaction limit - should be set by customers.
Quotes
6655
55
Savings
Stress of paperwork documentation during loan
application, and mortgages
6695
I want my online shopping to be seamless. I
don't want to stare at my screen waiting for an
OTP
The customers should be able to adjust their
daily transaction limit, like I do with my Bank Of
America account. Services should suit the
customers
I want to be able to apply for loans, without
filling out a lot of paperwork
High payback interest on loans
Wealth
manage-
ment
Limited access to investment options - domestic and
international
66 99
SOURCE: Customer interviews (n=215), team analysis
I want the news of investment options, both
within and outside the country
EFINA
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