Cargo and Passenger Market Performance & Strategies

Passenger Operation Strategy ☑Steady Development ✈ Take advantage of Taiwan's geographic position as a transit hub, and increase frequencies to North America as well as short-haul network. ✈ Develop bilateral tourism by integrating local resources ✈ Strengthen cooperation between partner airlines ✈ Develop diversified and global business customers ✈ Cultivate new generation customers ☑Continuous Innovation ✈ Provide a unique journey to passengers with enhanced digitalized customer service ✈ Upgrade member system ✈ Enhance official website and app function ✈ Digitalize Corporate Card Service (CFS) ✈ Enhance product value by cross- industry collaboration. CHINA AIRLINES 18

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