Q4 2023 Financial Update
Q4 2023 financial update
A selection of what we have delivered during 2023
Future-proofing customer relationships and profit generation
Acceleration
1
Change
2
Partnerships
3
25
Broadened investment offering
with new thematic funds
•
Expanded digital functionality
for retail banking customers
•
Sustainability Activity Index +123%
.
Carbon Exposure Index -39%
Announced acquisition of AirPlus
to enhance payments offering
•
•
Record high customer
satisfaction among private
customers (NPS)
Robust growth in PWM&FO
division -1,950 new customers
Future-proofing our platform
Digital accounting services
added through PE Accounting
•
Overview of pension plans
provided by Insurely
•
.
Enhanced digital process for
entrepreneurs to start a
company enabled by Fortnox
Efficiency
4
•
Tripled the annual number of data
•
use cases implemented in the bank
Enabled digital prolongation of
household mortgages
Improved operational productivity:
+5% transactions per employee
•
Generative Al virtual assistant
piloted for employees
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