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Investor Presentaiton

COVID-19: SUPPORTING OUR CLIENTS THROUGH PAYMENT DEFERRALS Number of loans subject Deferrals/accomodations by product to deferrals Value of loans subject to deferrals ($MM) As % of loan balances Retail Mortgages(1) 38,682 $ 8,624 (2) 12% Personal loans 26,627 $ 464 6% Student loans (3) 39,308 $ 292 53 % Credit cards (4) 9,316 $ 67 4 % 113,933 Non-retail(5) 3,148 $ 4,483 6% (1) Mortgages: Deferral of payments for up to 6 months. (2) Of which 46% are insured mortgages. (3) 100% government insured. (4) Credit Cards: Deferral of payments for up to 90 days; effective interest rate on credit cards temporarily reduced, if eligible. (5) Non-Retail: Deferral of capital repayment up to 6 months (case-by-case basis). 14
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