Investor Presentaiton

Digital Progress: All-Bank • Canada: Continued improvement in Digital Adoption, driven by strong Mobile user growth • Pacific Alliance: Strong growth in all Digital metrics, particularly in Digital Adoption and Active Mobile Users Digital Adoption (%)¹ +7% 8,073 7,524 +600 bps Active Digital Users (#000) 6,316 5,276 +53% 56% 50% 43% 2018 2019 Q4/20 Q4/21 36% 2018 2019 Q4/20 Digital Sales (%) 36% 28% 22% 2018 2019 Q4/20 +2,000 bps Q4/21 Active Mobile 5,903 4,513 Users (#'000)² 3,559 +14% 6,727 +89% 2018 2019 Q4/20 Q4/21 +600 bps +100 bps 42% Self-Serve Transactions 89% 90% 76% 80% +1,400 bps (%) +2,000 bps Q4/21 1 Digital Adoption definition for Canada was updated in Q1/21 to reflect new addressable customer base, excluding indirect-channel acquisitions 22018 and 2019 use historical estimation based on available mobile user data for Colombia and Chile 2018 2019 Q4/20 Q4/21 23

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