Scotiabank Track Record
Key Strategic Priorities
Customer Focus
Evolve culture and operating models to become truly customer-centric by delivering an excellent customer
experience and growing the number of primary customer relationships
Leadership
Enhance the depth, diversity and deployment of our leadership teams.
Structural Cost Transformation
Become more efficient while continuing to improve our customers' experience
Digital Transformation
Continue to develop our digital capabilities across the Bank, and we aspire to become a digital leader in all of
our major markets
Business Mix Alignment
Enhancing our already strong approach to capital allocation, management our capital more efficiently and
prudently growing both sides of our balance sheet
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