2021-2023 Sustainability Plan and Financial Performance

Infrastructure & Networks service ...and progression in digitalization and quality of enel +3% End users and digitalization process End users (mn) Share of digitalized end users Quality and reliability 2020 2023 2030 2020 SAIDI (min) 259 228 c.100 74 ~77 ~90 60% 2023 SAIFI (#) 2.9 2.5 ~2 28 30 Opex/end 41 34.5 30 47 47 64% user (€/cl)1 2020 1. In real terms Europe 2023 2030 RoW Share of digitalized end users @ 2030 100% 63

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