Sustainability Report 2020

Pillars of Sustainability Portobello Sustainability Framework PREMISES Portobello TRANSPARENCY Sustainability viewed as a continuous learning process which includes getting things wrong and getting things right OUR PRODUCT We understand that our home extends beyond four walls. We have rendered our unwavering dedication to improving our production processes tangible with the purpose of being able to take care and helping restore the planet we live on. PROJECTS • 100% closed-loop water systems in the manufacturing process • 100% natural gas used in furnaces and dryers in Tijucas 99.9% of waste reused or recycled • 1800m³ of water from human consumption saved with the "Let's Take Care of Water Too" Campaign SUSTAINABLE DEVELOPMENT GOALS CONSUME PRODUCA RESPONSAVERS ACAO CONTRA SANCAGO CM LAPOTÁVEL 6 SANCAMENTO COLLABORATION Include different actors to build together and maximize positive impacts OUR PEOPLE EDUCATION Sharing information with different stakeholders to influence people towards conscious consuming The actions and projects we create or support with a view to strengthening the people and communities we are involved with. It represents our continuous effort to value human beings, believing in their ability to evolve and change the world for the better. PROJECTS • Colorful Quarter Campaign •Vaccination Campaign Anjos de Luz Choir • Crescer Program •Volunteer Program • Incentive Laws Young Trainee Program • Occupational Health & Safety Programs (SIPAT - Occupational Accident Prevention Week) SUSTAINABLE DEVELOPMENT GOALS 3 EDUCAÇÃO DE 4 QUADE 10 10 € CHAINSE BAL JUSTICAL 16 S CARTS OUR BUSINESS COMMUNICATION Sustainability as a transversal topic in all points of contact The success of our business is not measured just by financial aspects, but also by the well-being of the people and the environment that our products and services create. We have reaffirmed our commitment to adopting sustainable measures as an integral part of our business strategy. PROJECTS . Compliance: Periodic evaluations • Satisfaction survey with at least 87% satisfied respondents • Maintenance of RA1000 certification awarded by consumer protection website Reclame Aqui in 2018, 2019 and 2020 • Win Época Reclame Aqui Award in the Home & Construction category • Training and Corporate Education Programs SUSTAINABLE DEVELOPMENT GOALS TRABALHO DECENTS BLOOMENTO VIC 12 C 17 P DE IMPLEMENTACAO HÁVES Sustainability Report 2020 76

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