1H24 Financial Results

Global best digital experiences Extending our market leading digital offering with CommBank app 5.0 and CommBank Yello Australia's most popular banking app¹ Active app users² > 8 million Daily app logins3 up 28% CommBank Yello engagement4 > 3m customers Visits to CommBank Yello Hub5 ~100,000 daily Net Promoter Score6 Consumer mobile app Dec 23 Digital transactions via app7 #1 82.7 68.1 25.7 53.4 17.2 19.0 12.9 $bn Peer 1 Peer 2 Peer 3 CBA Dec 21 Dec 22 Dec 23 Net Promoter Score6 Business digital Dec 23 #1 Monthly digital logins per active customer⁹ 43.5 38.6 12.4 36.3 8.7 # (6.6) Peer 1 (0.5) Peer 2 Dec 21 Dec 22 Dec 23 Peer 3 CBA BANK OF THE YEAR Bank of the Year Digital Banking (14 years in a row 11) DIGITAL BANKING CANSTAR 2010-2023 DBM Digitally active customers8 9.0 8.3 7.7 m Dec 21 Dec 22 Dec 23 CommBank app active customers 10 8.2 7.3 6.6 m Dec 21 Dec 22 Dec 23 AUSTRALIAN Best Major Digital Bank (5 years in a row) 12 FINANCIAL Most Innovative Major Bank (5 years in a row) 12 AWARDS 23 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12. Refer to sources, glossary and notes at the back of this presentation for further details. 22

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