2022 Update: Fidelidade Insurance Market Leadership

Technical, claims & innovation Digitization of Fidelidade's processes supports both client experience and overall efficiency Digitalization¹ ☑>1M Users registered in MyFidelidade 90% Reimbursements submitted through digital platforms Automation¹ 56% Digital submission of claims 52% Motor claims Process opening totally automated 9.2 in 10 Speechbot Maria score reviews in line with human support 78.5% Automation rate² of Chatbot Trusty 70% Inspections automatically scheduled 58% of cases automatically forward to the partners' network 1. Values as of December 2022 2. Sessions without human interaction 16 FIDELIDADE

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