International Banking - Annual Overview
TANGERINE OVERVIEW
Canada's #1 Digital Bank
63
-95%
-97%
Industry Leading NPS Digital Onboarding Digital Transactions
KEY STRATEGIC PILLARS
.
Compelling Value Proposition
-90%
Digital Sales
Market-leading products that appeal to value-conscious Canadians
•
Empower Canadians to make smart financial decisions
•
Great rates, simple products, and no unfair fees
Leading Client Experience
Deliver a seamless digital Client Experience
•
Proactively meet evolving Client needs
Industry-leading NPS with focus on simple and relevant experiences
Operational Excellence
•
A low cost, scalable, digital approach
Client-first service culture focused on increasing effectiveness
Enhanced self-service options, adding convenience & simplicity
Modern Platform
90
Scalable:
Nimble, low cost systems
provide a holistic client view
without legacy issues.
Speed & Agility
Agile-Like:
Rapid Development Cycles
enable new product & feature
delivery quickly and efficiently.
Conscious
Self-D
-Directed
Tech-Friendly
Higher Client Growth from Cross-buy
~50% Clients Own Multiple Products
Primary Clients = Stickier Relationships
# Primary Clients Doubled
since 2015
Strong Client Advocacy
50% New Clients via Referrals
Strategy offers superior growth opportunities:
Accelerating momentum on collaboration opportunities between
Tangerine and Scotiabank
•
•
•
Everyday Banking product suite offers diversified NIAT profile in
the face of intensified competition and low rates
Strong growth in new Client Acquisition and Primary Banking
Building deeper ‘stickier' Client relationships by increasing multi-
product penetration
Tangerine Investments among fastest growing index funds
Line of Credit Offering to be launched in 2018
93% of Tangerine's clients are linked to competitors: Big 5 (ex-
Scotiabank), Credit Unions, and Other
Client-Driven Innovation
Incubator:
Identify, explore, and pilot new
technologies and solutions to
meet evolving Client needs.
Unique 'Orange' Culture
>
Team Tangerine:
Our unique culture and
lean team are an essential
part of how we deliver.
Award Winning Approach
Consistently Recognized:
J.D. Power Customer Satisfaction six
years in a row, IPSOS, and Digital
Brokerage Awards
Scotiabank® | 22View entire presentation