Bank of America Results Presentation Deck
Record 56MM Verified and 43MM Active Digital Users¹ in 3Q22
Client Engagement
Digital Adoption
Digital Users¹ and Households²
60
50
40
30
20
40.0
30.0
20.0
10.0
38
0.0
49
66%
39
52
9.0
19.1
69%
15.9
41
34.3
54
3Q19 3Q20
Erica® users
70%
3Q19 3Q20 3Q21 3Q22
Active users (MM)
Household adoption %
43
56
Total Erica® Users and Interactions (MM)
72%
22.9
104.6
100%
31.7
90%
133.6
80%
70%
Verified users (MM)
60%
50%
250.0
200.0
150.0
100.0
50.0
0.0
Digital Channel Usage³,4
3,000
2,500
2,000
1,500
1,000
200
100
2,077
0
613
2,259
688
81
2,635
140
853
3Q19 3020 3021 3Q22
Digital channel usage (MM)
Digital appointments (K)
$39
Digital Volumes
Person-to-Person Payments (Zelle®)6
Zelle 8.9 12.2 15.1 17.7
users (MM)
300
202
$60
2,954
$21
3Q19 3Q20 3Q21
923
Transactions (MM)
255
$77
1,250
1,000
750
2 Household adoption represents households with consumer bank login activities in a 90-day period, as of August, 2022.
3 Digital channel usage represents the total number of desktop and mobile banking sessions.
500
250
$100
$75
$50
$25
$0
3Q22
Volume ($B)
Digital Sales
2,000
3Q21 3Q22
Erica® interactions
Note: Amounts may not total due to rounding.
¹ Digital active users represents mobile and/or online 90-day active users; verified users represent those with a digital identification and password.
1,500
1,000
500
0
200
150
100
50
1,027 1,074
0
29%
3Q19
171
44%
56
3020 30Q21
Digital unit sales (K)
Digital as a % of total sales
3Q19
Checks written
1,367
Checks vs. ZelleⓇ Sent Transactions (MM)
137
43%
94
1,855
48%
3Q22
127
133
100%
3Q20 3Q21
75%
Digital appointments represent the number of client-scheduled appointments made via online, smartphone, or tablet.
53022 Erica® engagement represents activity across all platforms powered by Erica: BofA mobile app, online search, and Benefits OnLine mobile app. Prior periods represent activity on BofA mobile app only.
Includes Bank of America person-to-person payments sent and received through e-mail or mobile identification. Zelle users represent 90-day active users.
50%
25%
0%
167
3Q22
Zelle® sent transactions
116
22View entire presentation