Investor Presentaiton
M25: FY2021 Achievements in Key Strategic Objectives (4/5)
M25
New Value Drivers
Growing SME
financing
segments
Enhance
customer insights
and cross-sell
capabilities
Expansion of
ESG solutions
Achieved greater SME borrowing penetration
No. of customers
Malaysia: 6.55% (2020)
7.15% (2021)
SME customers grew +2.4% YoY in Singapore,
Indonesia, the Philippines and Cambodia.
Differentiated investment management
advisory and solutions
Established Regional Client Solutions Group
covering the retail, mid-market and wholesale
segments.
Launched the first Shariah-Compliant
Autocallable-i product in the region.
Supporting our customer's sustainability
aspirations
Launched several ESG-centric funds,
expanding our ESG-related AUM to RM13.5
billion.
Participated in several sustainability-linked
transactions such as SME Bank Berhad's and Bank
Pembangunan Malaysia Berhad's inaugural
sustainability Sukuks.
Enhance Auto
Insurance
services
Fast and Easy Auto Assistance
Developing All Things Auto (ATA) system to
create an ecosystem that will benefit customers
to make better decisions on all auto needs
including choice of service provider for
breakdown/accident services.
Fortifying our
leading position
in Bancassurance
Islamic Banking
expansion of
Wealth
Management
solutions
Better recommendations for protection needs
Etiqa Virtual Insurance Advisor (EVIA)
will enable our intermediaries to provide better
advice to customers based on data analytics.
No.1 Bancassurance/ Bancatakaful player in
Regular Premium and Total Life APE with 27.1%
and 24.1% market share respectively in Malaysia
Launched Islamic Wealth Management
total solutions
Launched the platform in July 2021 to
provide comprehensive financial solutions
that will drive Islamic fee-based income.
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