2013 Annual Report
REMISSIVE GENERAL GRI INDEX
REMISSIVE GRI INDEX
General Content
Item
Strategy and analysis
G4-1
G4-2
Description
Message from the CEO
Key impacts, risks and opportunities
Organizational Profile
G4-3
Organization's name
G4-4
G4-5
G4-6
G4-7
G4-8
G4-9
Key brands, products and/or services
Location of the organization's headquarters
Countries in which the organization operates
Type and legal nature of the ownership
Markets served
Organization's size
G4-10
Employees
G4-11
G4-12
Percentage of employees involved in collective bargaining agreements
Suppliers
G4-13
Key changes during the period covered by the report
Commitment to external initiatives
G4-14
G4-15
G4-16
Application of the precautionary principle
Charters, principles or other initiatives developed externally of an economic,
environmental and social nature to which the organization subscribes or endorses.
Membership in associations and/or local/ international bodies
Material Aspects Identified and Boundaries
G4-17
The operational structure of the organization
G4-18
Process for defining report content
124 Annual Report 2013
Report Page / Appendix / Reply
8,9/-
Reason for omission
External assurance
Global Compact
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24,49/-
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10/-
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10/-
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10/-
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10/-
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13/-
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10/-
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13/-
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96/20
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100%
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99/-
25, 51, 54 and 76/-
45/-
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http://sustentabilidade.santander.com.br/pt/Governanca/Paginas/
Commitments.aspx
http://sustentabilidade.santander.com.br/pt/Governanca/Paginas/
Participation-in-Forums.aspx
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123/-
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123/-
The process for defining the boundaries of material aspects
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Relevant aspects identified in the process for defining report content
G4-19
G4-20
G4-21
Boundary for each material aspect within the organization
Boundary for each material aspect outside the organization
also involved an internal meeting with the CFO, sustainability
and communication departments.
123, remissive index / -
123/-
123/-
Relevant aspects by group of stakeholders:
- Suppliers: Assessment of suppliers (includes topics on the
environment, human rights, society, labor practices, child labor,
bonded or slave labor); economic performance; and auditing.
- Society at large: Indirect economic impacts; local communities;
and assessment of suppliers.
- Customers: Training and education; social and product
compliance; labeling of products and services; marketing
communications; customer privacy; product portfolio;
and auditing.
- Shareholders: Economic performance; and social and
product conformity.
- Regulatory entities/Public prosecutor's office Anti-corruption;
and social and product compliance.
- Employees/Third parties: Grievance and complaint mechanisms;
training and education; and employment.
- Unions: Employment.
-/-
The adoption of the new version of the guidelines affects the
G4-22
Restatements of information provided in previous reports
comparability of data, which is identified in notes in the indicators
in question.
G4-23
Significant changes in scope and aspect boundaries
-/-
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There were no significant changes as to the scope and boundary
versus the previous year.
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