3Q 2022 Investor Presentation slide image

3Q 2022 Investor Presentation

Digital Build Digital to scale customer experience and operational excellence across the bank Focus to date Driving digital capabilities World-Class Digital Capabilities 2 Improve Operating Model 3 Drive Operational Excellence مصرف الإنماء alinma bank Alinma Vision Pursuing initiatives across Advanced Analytics and Big Data, Al and RPA Future Focus Projects are driven by Agile ways of working Augment digital work force with best in class talents and upskill digital teams by establishing digital training e-academy Accelerate digitization Deliver with speed, quality and efficiency Progress on Advanced Analytics while building new capabilities Reinvent the customer experience and improve multi-channel capabilities Leverage the ecosystem to create innovative and unique propositions Improve ways of working, e.g. Agile delivery, DevOps, etc. Establish the digital factory to power rapid delivery and foster innovation Improve efficiency through digitization of services and products Automate internal processes using robotics to enhance turnaround times. "Be recognized and celebrated as the fastest and most convenient bank in KSA" Project Delivery New Models & Digital Factory Updates Initiatives Completed to Date: Key Achievements +45% 11/17 initiatives completed 3Q 2022 Agile IT Projects Delivered Digital Factory Alpha & beta in operations 65% releases of new mobile app 3Q 2022 INVESTOR PRESENTATION Launched Digital credit card and personal finance journeys Operations efficiency improvement +2 Operations RPAs completed UX & UI Improvements UX/CX practices are embedded within the overall business & technology development activities 14/50
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