Investor Presentaiton

Constantly Innovating To Make Better Decisions and Enhance the Customer Experience (Illustrative Example) Synchrony Vintage Performance Outperforming the Industry INDUSTRY DATA¹ Bankcard's quarterly vintage performance for all risk tiers has tu deteriorated, with 2021 and 2020 originations above prior years Vintage Delinquency of Bankcard -Q3 2018 -Q3 2019 Q3 2020 Q3 2021 Synchrony develops a new proprietary acquisition model that outperforms a previous third-party solution, separating risk better. Synchrony has three options to deploy the new model: 1 Increase approval rate 75bps and hold losses flat 2 Hold approval flat and reduce losses by 40bps 3 Some combination of driving approval rate and loss benefit The decision is not a singular event; at any point we can move between the options above to optimize the outcome. synchrony % Dual Card Accounts 90+ DPD 2% % Accounts 90+ DPD Synchrony PRISM 6% 4% Q3 2017 12% 10% 8% 6% 4% 2% 0% 0 3 6 9 12 15 18 21 24 27 30 33 36 39 42 45 48 51 54 57 60 63 66 69 72 Months on Book 3Q 2018 3Q 2019 3Q 2020 30 2021 Deployment of tools determined by economic trends 0% 2 4 7 8 10 11 12 13 15 16 17 18 19 21 22 24 29 30 31 32 33 34 35 36 37 43 46 47 48 49 50 51 52 53 11

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