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Social Perspective/AXTEL Collaborators Employee turnover by age and gender Age Men Women TOTAL 18-30 1,142 692 1,834 31-40 566 279 845 41 - 50 118 45 163 50+ Total 21 1 22 1,847 1,017 2,864 Net employee numbers Annual turnover average * 35% Employee turnover by age, gender and geographic region [LA2] * The main cause for dismissal in AXTEL during 2011 was personnel downsizing carried out at an organizational level as well as turnover in areas where hiring is per project (Call Centers). 18-30 31-40 41-50 50+ Region / Age Men Women Men Women Men Women Men Women Mexico Center-South 229 99 201 69 53 12 12 0 North-West 913 593 365 210 65 33 9 1 74

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