Americas Wholesale and Retail Banking Overview
Digital Progress: All-Bank
• Canada: Continued growth in mobile users driven by continuous improvement of the Scotiabank mobile application
• Pacific Alliance: Strong growth in Self-Serve Transactions, particularly in Peru and Mexico
+7%
Digital Adoption (%)¹
7,524
7,310 7,830
+500 bps
Active Digital
Users (#'000)
6,316
5,276
+48%
50%
54%
49%
43%
2018
2019
2020
Q3/20 Q3/21
36%
+1,800 bps
+16%
2018
2019
2020
Q3/20
Q3/21
Active Mobile
Users (#'000)²
5,903
6,470
5,591
4,513
3,559
Digital Sales (%)
36%
37%
28%
22%
2018
2019
2020
+82%
2018
2019
2020
Q3/20 Q3/21
+600 bps
+100 bps
43%
Self-Serve
Transactions
76%
80%
89%
89%
90%
(%)
+1,400 bps
+2,100 bps
Q3/20
Q3/21
1CB Digital Adoption definition was updated in Q1/21 to reflect new addressable customer base, excluding indirect-channel acquisitions
22018 and 2019 use historical estimation based on available mobile user data for Colombia and Chile
2018
2019 2020
Q3/20 Q3/21
14View entire presentation