BBVA Bancomer/2018 Annual Report

Responsible Banking First place on the list of most socially responsible companies in Mexico in 2018, according to news magazine Expansión. BBVA Bancomer More than 5 billion pesos invested in projects that uphold the Equator Principles. Reduction of nearly 28,000 tons of CO, equivalent, thanks to the use of clean energies in 2018. Institutional campaign: #hazlocorrecto (#dotherightthing) 15% reduction in the number of claims and grievances. 32,546 participants received training in Anti-Money Laundering Responsible Customer Experience Sustainable finance Investment in the community Managing reputation Responsible commitment to employees 18 years of being a Socially Responsible Company (SRC). Since 2002, the Bank has awarded grants worth over 4.8 million pesos. Lowering the average claim resolution time to eight days. BBVA Bancomer remained Mexico's number one bank for customer satisfaction. BBVA Bancomer is the first bank in Mexico to embrace Al through WhatsApp. 231 million pesos invested in employee training. 1,890,425 training hours delivered to employees. Green bond issue worth 7 billion pesos. 9,900 trees planted in eight states across the country. 22 17 volunteering actions carried out across Mexico. E

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