Investor Presentaiton
Resilient performance in a challenging environment
2 Supporting our customers when they have needed us most
Operational resilience
■ Outstanding business contingency plans; no down times or impact on SLAs
Enabled clients to transact digitally overnight1
■ Fast track approvals.
Mobilising full power of HSBC network
■ Experts to help clients diversify and repurpose their supply chains.
■ Worked with governments and partners to ensure flow of goods and documents²
Leveraging our investment in Trade Transformation
Supply chain finance capabilities to extend liquidity into supply chains
New data capabilities to help clients navigate risks
Process simplification; shift of volumes to offshore processing centres
Record high Net Promoter Scores (+683)
Internet Trade Services enablement via a phone call, only for clients already on HSBCnet
Euromoney award for Global Excellence in Leadership in acknowledgement of our "extra efforts" to support customers, communities and employees through the coronavirus pandemic
Average of June to August 2020 scores
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2.
3.
Note: More details in Appendix 8
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