Investor Presentaiton
GTST
2025
Technology & industrialisation, key pillars & cornerstones of operational
efficiency improvement
Digitalisation of
processes
Standardisation
& automation
Sourcing
Economies of
scale
Investment
control
Other levers:
•
optimisation of the set-up
• ambition in procurement
Important levers, successfully deployed at BNP Paribas,
contributing to operational efficiency and enhanced client &
employee experience
Net Cost savings
C/I ratio
commercial efficiency &
digitalisation of the
customer relationship
•
management culture
Efficiencies
€3.1bn
€2.7bn
69.4%
67.3%
2017
2021
2020 plan
target
Achieved
Large digitalisation of client
interactions¹
x2 at CIB1
x3 at Domestic Markets¹
Intensive usage of Al
52% of use cases dedicated
to operational efficiency
"Make / Buy / Share" strategy
Service centers on pooled
technology
Unified payment factories
Pooling of ATM networks
Gradual deployment of
smart sourcing
18,300 FTEs at the
end 20212
1. On CIB: montlhy connexions to Centric between 2016 and 2021, On DM: monthly connections on average in 4Q21 vs 4Q17; scope: individual, small business & private banking customers of DM networks or
digital banks (incl. Germany) and Nickel- on avergae in 4Q; 2. Shared Service Centers (Portugal, India and Canada)
BNP PARIBAS
The bank for a changing world
2021 Full Year Results | 47View entire presentation