2013 Annual Report
HOW THIS REPORT
WAS PREPARED
G4
THE GRI MODEL USED
IN THIS REPORT
A REPORT FOR
ALL AUDIENCES
COMO FUNCIONA UM BANCO
POUPADORES
BANCO
THIS REPORT TOOK
5
MONTHS
TO COMPLETE
The 2013 Annual report is Santander Brazil's main document
on the Bank's structure, economic, social and environmental
management and performance in 2013. This document
replaces the 2012 Annual Report published in April 2012.
The content was produced over a period of around six
months, in accordance with the guidelines defined by
the Brazilian Association of Publicly Traded Enterprises
(Abrasca), standard AA1000SES (AA1000SES Stakeholder
Engagement) and the Global Reporting Initiative (GRI).
As to the GRI, the document has been drawn up in line
with the "comprehensive" mode and is in accordance
with the GRI G4 guidelines and the sector supplement
geared to the financial sector. G4-28 G4-29 G4-30 G4-32
With the aim of rendering the publication more attractive
to the Bank's different stakeholders, the content of the 2013
Annual Report features major changes in comparison to
previous years, including a concern to ensure the texts are
more educational and direct, making use of infographics and
articles written by external specialists, among other aspects.
Another challenge was merging the Sustainability Indicator
Supplement and the Report, thereby ensuring a greater
integration between the social/ environmental and economic
indicators, in tandem with the GRI guidelines.
The collection of information was conducted by means
of interviews and questionnaires with executives from the
different areas of the Bank, featuring the new materiality
matrix created in 2013, which indicates the Organization's
most relevant issues and their impacts
on the different audiences. G4-18
The matrix was created based on
a process involving the consultation
and interviewing of executives from
the Bank and representatives from
professional associations and institutions
of higher education, in addition to the
analysis of documents in connection
with the financial sector, previous
documents and documentation from
other institutions, in very case using
the aforementioned guidelines as
a reference.
The outcome of the materiality matrix
indicates the most important topics
to be addressed in the Annual Report
and exerts an influence on sustainability
management processes, featuring
indicators comparable with each other
and with other organizations from
the banking sector.
In 2013, the most important topics
(very high materiality) featured in the
matrix were the generation of value
and economic performance and the
social/environmental business. These
were followed by (high materiality)
assessment of the supply chain;
sustainability strategy and governance;
Level of influence
ethics, integrity and compliance;
people management; positive impacts
of the Bank on society; and customer
and consumer relations. G4-19
Highlights of these topics include,
among others, the practices related to
the Principles of the Global Compact,
a United Nations (UN) initiative to which
the Bank has been a signatory since
2007. As such, Santander underlines
its commitment to supporting and
disclosing the Compact principles.
The indicators were collected by the
Finance team, who use their own tool
for reporting, on which data and
evidence is stored for verification and
auditing. Prior to the collection of the
data, training meetings with the
departments were held on the new GRI
G4 guidelines and the changes in the
information for material aspects. This
job involved over 40 people and enabled
us to report the relevant information
with greater clarity.
The information and results disclosed
include the businesses owned by
Santander Brasil as of December 31,
2013. The full list is available in the
Financial Statements at www.santander.
com.br/ri in the Financial Information /
Materiality Matrix Framework G4-27
Customer and consumer relations
Product and service labeling
→ Marketing communications
→ Customer privacy
Positive impacts of the Bank on society
Indirect economic impacts
Local communities
Results Center section. The data refers
to the period between 01 January and
31 December, but the report also
includes material information beyond
this period. G4-17 G4-28
The Executive Committee was
entrusted with the analysis and
validation of the data, information
and the editorial project of the Annual
Report, which includes the decision
to use external verification. G4-33 G4-48
Deloitte Touche Tohmatsu Independent
Auditors was hired to review the
procedures used by Santander
management to both gather and
compile the information and to prepare
the GRI indicators. The independent
auditors' limited assurance report is
published on pages 124 and 125. In
addition, the GRI-G4 Content Summary
for this publication is available on pages
126 to 137. G4-32 G4-33
The indicators which have not been
addressed in this report continue to be
monitored and may be viewed at www.
santander.com.br/sustentabilidade.
For any additional questions or
suggestions, please contact relacoes.
[email protected]. G4-31
Where does the impact occur?
Within and outside the organization
Outside the organization
Assessment of the supply chain
→ Assessment of suppliers in relation
to labor, environmental, human rights
and society practices
Bonded or slave labor
→ Child labor
Sustainability strategy
and governance
→ Strategy and analysis
→ Governance
→ Engagement
People management
→ Employment
Value generation and economic performance
Economic performance
Sustainable business
→ Product portfolio
→ Auditing
Training and education
Level of importance
Ethics, integrity and compliance.
→ Ethics and integrity
Anti-corruption
→ Compliance (products and society)
→ Grievance and complaint mechanisms
(Labor Practices and Human Rights)
122 Annual Report 2013
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