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Investor Presentaiton

WHAT WILL SUCCESS LOOK LIKE? 14 KEY MEASURES OF SUCCESS Colleague engagement · Top quartile engagement OUR AMBITION OVER 3-5 YEARS Customer NPS • Strategic NPS positive and #1 of majors Cash EPS growth • • Focus on growing share in target segments, while managing risk and pricing disciplines Disciplined approach to costs and investment - target lower absolute costs¹ (relative to FY20 cost base of $7.7bn) ROE • Target double digit Cash ROE (1) Excluding large notable items National Australia Bank

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