Trading Results & Economic Outlook

• • . Leading Bank in the Americas Putting Customers First $120 billion of customer support during COVID-19 >90% of branch network open during COVID-19 #1 ranking for "Customer Satisfaction" for response to COVID-19-Bond Brand Loyalty #1 ranking in "Branch Satisfaction" and "Credit Card Satisfaction" - J.D. Power Recognized for "Outstanding Crisis Leadership" by The Banker magazine • • ☑Investing in our Business Added 350 professionals to Wealth Management mobile advice team to better serve clients Added 300 sales professionals to Canadian Banking in advisory, mortgage and commercial to increase customer service and cross-sell Enhanced electronic trading capabilities in Canada and the US Maintained high levels of technology investment to improve the customer experience, reduce risk and improve efficiency . . • . >>>>> Strategic Progress Closed four strategic divestitures totaling $6 billion as part of strategic re-positioning Further reduced country count to increase strategic focus in core markets in the Americas and lower operational risk Completed integration of BBVA Chile: "Chile's Best Bank" and "Best Latin American Bank Transformation" - Euromoney Magazine #1 ranking for Syndicated Loans in Latin America . Digital Acceleration Increased digital adoption by customers to 48% in 2020 Surpassed target for in-branch financial transactions of <10% #1 ranking for "Online Banking Satisfaction" - J.D. Power "Best Bank in North America for Innovation in Digital Banking" - The Banker First to market for enhanced e-Transfer for Business allowing real-time payments for business 4

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