Investor Presentaiton

Appendix Strategy Financial & Operating Performance Emirates NBD Profile Operating Environment Emirates NBD 17 Operating Costs and Efficiency Highlights In Q2-17, costs improved by 7% y-o-y helped by a containment in staff costs following cost control measures implemented in 2016 Cost-to-Income Ratio improved further in Q2-17 as the 2% increase in costs was more than offset by 6% increase in income Costs expected to be within 2017 guidance range as cost base is now right sized This gives Emirates NBD headroom as we embark on a multi-year planned investment in our digital offering and a technology refresh Cost to Income Ratio (%) 33.7 34.5 32.6 32.0 33.1 32.3 32.7 32.0 30.9 30.2 30.9 29.6 Q1 16 Q2 16 Q3 16 ...Target Q4 16 CI Ratio (YTD) Q1 17 Q2 17 CI Ratio Cost Composition (AED Mn) 1,226 1,218 1,194 1,116 1,136 +2% 819 817 737 738 732 98 107 89 100 86 91 97 89 90 91 212 206 269 202 222 Q2 16 Q3 16 Q4 16 Q1 17 Q2 17 Staff Cost Occupancy Cost Depr & Amort Other Cost

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