2021 Investor Day Presentation

Our way of working continues to evolve From New ways of working Traditional & Specialised Silo/multiple handovers Broader Frontline Capability People & Process Optimisation Solid Transactional Single brand One Product Everyone is responsible for CX Brand essence integrity Extended operational skillset To - Progressive & cross functional - Managed end to end customer outcomes - High Performance - Added Value / Trusted Partner - NZ Retail - Multiple products Actionable Insight- Voice of Customer Disparate data & reporting - Single integrated service platform Meaningful work Manual - Automated Meridian. 11 MAY 2021] 2021 INVESTOR DAY PRESENTATION | 17

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