UK Platform Transformation Programme
Advice: shift in how advisers serve their clients
Regulatory and market changes driving better quality of advice for fewer clients
Adviser average client portfolio¹
Number of clients
350
320
316
300
% Clients seen annually
Passive clients (seen less than once p.a.)
Active clients (seen at least annually)
61%
% active clients
70
60
60
256
257
50%
248
250
227
225
47%
50
44%
47%
42%
215
218
41%
40%
39%
39%
200
40
40
180
155
149
196
187
148
127
119
109
114
150
30
71
100
20
124
129
50
101
108
100
100
106
109
101
109
10
1.
0
2010
2011
2012
2013
2014
2015
2016
2017
2018
0
2019
Adviser trend to serve fewer active clients:
-
Change in compensation model from commission to fees
Smaller number of those with higher investable assets
Opportunity to serve customers' wealth needs for longer
Potentially more customers left without access to
advice... at a time when the need for advice is
increasing
Source: Investment Trends. March 2019 UK Adviser Technology & Business Report, based on a survey of 1,216 advisers.
Passive clients considered to be those the adviser sees less than once a year; Active clients considered to be those the adviser sees as least annually. Based on annual survey of c.600-800
advisers
Quilter
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