Group Financial Results
2)
3)
723
1)
Group Financial Results for year ended 31 December 2020
On-going support to customers and society through COVID-19
•
•
Payment holidays expired in
December 2020 (capital & interest)
€5.9 bn (>25k customers)
> €2.1 bn private individuals
> €3.8 bn businesses
#SupportCY1 network initiative
contributing:
•
⚫ €302k towards education
•
€116k towards health
•
€191k towards social services
Grants covering cost of repatriation
flights
Payment
holidays for
€5.9 bn loans
€1.4 bn
new
lending
in
•
€1.4 bn new lending in FY2020
Participation in the government's
schemes for interest rate subsidy to
private individuals and businesses
Strong pipeline of c. €142 mn for new
housing loans, as at mid Mar 2021
#RestartCY
FY2020
All branches operating as usual
Support CY
Sustaining
Operational
Resilience
Increased usage of digital channels
sustained post 1H2020 lockdown
84% of total transactions² are
performed through digital channels
(vs 77% in 2019)
75% of customers currently digitally
engaged³ (vs 69% in 2019)
#SupportCY is a network of 93 companies and NGOs, initiated by Bank of Cyprus, during March 2020, with the aim to support the public services performing frontline duties during the Pandemic and wider Society
This is the ratio of the number of digital transactions performed by individuals and legal entity customers to the total number of transactions. Transactions include deposits, withdrawals, internal and external transfers. Digital channels include mobile, browser and ATMs
This is the ratio of digitally engaged individual customers to the total number of individual customers. Digitally engaged customers are the individuals who use the digital channels of the Bank (mobile banking app, browser and ATMs) to perform banking transactions, as well as digital
enablers such as a bank-issued card to perform online card purchases
Bank of Cyprus Holdings
7View entire presentation