Investor Day 2021 - Maybank Group's Five-Year Strategy: M25
Group Strategic Priorities
Pervasively Digital
•
M25
HUMANSING FINANCIAL SERVICES
Pervasively Digital represents our digital efforts to strengthen and deliver more value to the stakeholders, guided by the Core
principles of Experience, Trust and Resilience.
The Core Principles guide..
EXPERIENCE
DATA
DATA
CUSTOMERS
RESILIENCE
TRUST
DATA
.. Our Focus Areas...
Customer Engagement Platforms
Digital Ecosystems
Data Monetisation Strategy
Customer 360 view
•
Deepened Engagements
•
Reforms in Distribution
•
Partnership Ecosystem
•
Exploration of New Opportunities
...
which is enabled by:
• Workforce capabilities powered by new/digital
skills and rethinking models
• Systems, policies and processes that support
•
mobile workforce and agility
Strengthened core and auxiliary systems
•
Expansion of Robotic Process Automation
•
Integrated data system
•
Enhanced cash management flow
• Multi-cloud tech platforms for quicker server
provisioning and scale
Micro-service platforms for speed and agility
Our goal is to evolve from being a financial services provider to becoming our customers' lifestyle partner and build wraparound
experiences within our services, products and platforms.
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