Strong Profitability and Financial Inclusion
Digital Strategy at IndusInd continues to drive impact across 3 primary Business Objectives
Digital transaction intensity continues to grow and more and more of existing business moving digital
2
Drive Superior
Customer
Experience and
Engagement
Indus Merchant
Solutions
PlayStore App Rating
4.2
32% YoY growth in
82% growth in mobile
Indus Mobile MAU*
txn. Volumes
(May 23 vs May'22)#
20% QoQ growth in Indus Merchant
Solutions
MAU
Indus Mobile Play Store App
Rating
4.3
74% of service
requests processed
digitally
Transform existing
lines of businesses
77K clients on
boarded using
VKYC every
month across SA,
FD, Cards, PL
•
M
1.6X growth
(May 23 vs May'22) in mobile txns.
compared to industry#
37% YoY growth
in Whatsapp Banking Registered Base
98% of savings
accounts opened
digitally
100% of life insurance
sourced digitally
98% of mutual funds
sourced digitally
97% of credit cards
sourced digitally
65% of current accounts
opened digitally
39% of savings
accounts digitally
unassisted
86% of non life insurance
sourced digitally
74% of personal
loans sourced
digitally
67% of Small Business
Banking (upto 2 cr
exposure) sourced digitally
63% of Retail
Forex
digital via
indusforex
=
MAU Monthly Active Users; # RBI Data
**
35
Indusind Bank
Digital Unassisted refers to customer initiated and Do It Yourself led % from retail customers (excluding clients of Bharat Financial and Vehicle Finance Division)View entire presentation