Investor Presentaiton

Digital Progress: Pacific Alliance Digital Adoption (%) +89.0% 3,677 3,681 +82.4% Active Digital Users (#'000) 2,717 3,038 1,947 46% 47% 35% 37% 2018 2019 Q1/20 Q4/20 Q1/21 26% 2018 2019 Q1/20 Digital Sales (%) +148.6% Q4/20 Q1/21 2,830 2,891 Active Mobile 1,847 2,183 Users (#'000)¹ 1,163 2018 2019 Q1/20 Q4/20 Q1/21 +178.6% 51% 53% +26.7% 34% 29% Self-Serve Transactions 65% 70% 76% 83% 83% 19% (%) 2019 Q1/20 Q4/20 Q1/21 2018 2019 Q1/20 Q4/20 Q1/21 2018 Definitions Digital Sales (% of retail unit sales using Digital platforms) Digital Adoption targets (% of customers with Digital login (90 days) / Total addressable Customer Base) Digital Users: # of customers who logged into website and/or mobile in the last 90 days Mobile Users: # of customers who logged into mobile in the last 90 days Self-serve Transactions: % of Financial transactions through Digital, ABM, IVR, POS Note: Q1/21 reported using one month lag 12018 and 2019 use historical estimation based on available mobile user data for Colombia and Chile 36

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