Investor Presentaiton

Company Profile/Corporate Governance/Business Ethics Complaint flow in the AXTEL Transparency Mailbox e Audit Direction receives comments and/or complaints. Complaints are filtered and allocated appropriately for their attention. The sensitive cases are reviewed together with the Honor and Justice Committee. There is a report submitted annually to the Auditing Committee regarding the complaints. A summary or report is carried out from the result and submitted to the Executive Direction. Corrections are carried out according to Sanction Code. Auditing procedures are carried out. 36

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