Financial Performance Overview

Customer Centric Digital Approach Retail Liability Customer Journey ETB Personalized UI Insignia Diplomat Customer Individual/Corporate STEP INTO A NEW E-BANKING EXPERIENCE Corporate Business Journey NTB/ETB HyperPersonalised UI Customer Data Platform + Intuitive Login Layer Identify basis login Retail/Insignia/Diplomatic/Corporate Retail Asset/FI Credit Card Merchant Product Journey NTB/ETB Seamless Onboarding Layer giving optional ability to Customer C 000 ibi Retail Insignia MY Card BIZBank HyperPersonlisation Only show the relevant product offering for • . e.g balances if liability accounts Sr.Citizen: Font size bigger than normal NRI Login Forex Rates apno ka bank | RBL Bank Embedded Journeys AI/ML Al personalised cross sell Hyper personalized Cross-Sell/Value Add. Servs NR Login: FX Card proposition, Forex Rates Sr. Citizen: FD rates • Offers Concierge CERSAI AADHAAR Central KYC Registry DigiLocker Video KYC Aadhar KYC CKYC Digi Locker Stamping eSign Ability to add product variations within the journey with minor tweaks PRODUCT LIABILITY SA, CA, FD Third Party Products (Insurance) VEHICLE PRO PERSONA BUS N HL, PL, LAP Underwriting Rule Engine 31

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