Investor Presentaiton
ANNUAL INTEGRATED REPORT 2021 AXTEL
565.74
30
481.79
PUC DOAN
21
=
AS A RESULT OF THE
PANDEMIC AND THE
FACT THAT MANY
SERVICE PROCESSES
ARE NOW VIRTUAL,
TODAY WE ARE EVEN
CLOSER TO OUR
CUSTOMERS
32 INITIATIVES
TO IMPROVE
CUSTOMER
EXPERIENCE
CUSTOMER
EXPERIENCE
Regardless of the customer, at Axtel we have
the necessary infrastructure to ensure that
service, response times, and experience always
meet expectations.
To serve both our internal and external
customers we rely on technology, and this
has allowed us to streamline and make many
processes more efficient. We created Vision
360°, a portal where we consolidate the
customer's history of previous interactions and
billing to provide our employees with the tools
they need to have up-to-date information and
therefore offer the best real-time service.View entire presentation