Investor Presentaiton
Mega trends are shaping our markets
Changes in consumers' digital
behaviour
Population and Wealth
•
•
People expect smooth, fast, digital journeys when they make purchases or apply for credit
Businesses have to work harder to find and keep customers; and need to make instant decisions on how to
service them
.
1.7bn people lack access to basic financial services
Mobile and new datasets are increasingly relevant to service them
.
Data is proliferating, and becoming cheaper to store, manage and analyse
Proliferation of data
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Growing need for organisations to make sense of the data
Advances in automation and
technology
A changing regulatory environment
1. Source: World Bank Global Findex Database 2017.
18
Experian Public
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Artificial intelligence and new technologies enable companies to operate more efficiently by automating processes
which previously may have been conducted manually
Regulators are becoming more active protecting consumer data and privacy rights - significant financial and
reputational consequences for non-compliance
Greater scrutiny of data protection due to increasing cybercrime
Regulators are opening-up banking and other data-rich industries
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