Investor Presentaiton
OUR VALUE CREATION | Human Capital
Organizational skills
GRI 404-3
In order to have a better understanding
of our human capital development
initiatives, in 2020, we reviewed our
organizational skills model and, in 2021,
we operated focused on spreading
skills models and behaviors expected
by the leadership and employees.
Organizational skills are our essence
and are in line with Rede D'Or São
Luiz's purpose and management
model. Furthermore, they translate
how leaders and employees must
behave, which consequently create high-
performance results.
The skills model will be embedded in
the employee's entire journey, from
recruitment and selection to onboarding,
skills assessment, feedback, IDP, training
initiatives, as well as career processes and
professional performance.
Rede D'Or São Luiz evaluates
organizational skills every year and the
process begins in February.
Skills include:
IDENTIFICATION
WITH THE
ORGANIZATION
Commitment and
alignment to the
organization's
purpose.
Ө
CLIENT-FOCUSED
Operates focused
on customer
service excellence.
ADAPTATION TO
CHANGES
During times
of changes and
uncertainties, we
operate positively,
quickly adapting
to the scenario and
seeking to achieve
the most from each
experience.
COOPERATION
We build and
encourage
collaboration,
respecting
differences, being
emphatic and
strengthening team
spirit.
40,853
Performance
assessment
Eligible
employees:
40,836
Completed
assessments
99%
Percentage
To better spread the skills model
and employee and leadership
engagement, we made available
on the digital education platform
- the Learning Portal - a course
on organizational skills. The
purpose is to communicate
about expected behaviors by our
teams and to act as protagonists
of their own development.
INITIATIVE AND
PLANNING
We rely on initiative
and organization
for an efficient
operation.
INTERPERSONAL
COMMUNICATION
AND
RELATIONSHIP
We communicate
efficiently and have
relationships based
on empathy and
welcoming.
ENGAGING
LEADERSHIP
Our leaders
develop employees
and themselves,
thus building
engaging teams.
RESULT
OPTIMIZATION
We understand our
business and take
accountability for
delivering results.
115 REDE D'OR SÃO LUIZ | Annual Sustainability Report 2021
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