Ameriabank: Strategic Milestones and Investor Presentation

Superior Customer and Employee Experience Best customer experience and high satisfaction scores Digital transformation Current Progress Mid term targets 79.0% ≥ 70% Net Promoter Score (NPS) 9.8 ≥ 9.5 Client Experience Index (CEI) 72% ≥ 75% Online banking penetration rate 85% ≥ 80% Cash offloading rate Employee happiness and well-being 84% Employee satisfaction / happiness index 20 Investor Presentation | Ameriabank.am ≥ 80% Λ

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