2019 Investor Day

AMERICAN WATER Customer Macro Trends Technology Social Work Execution Economic Experience above all 24/7 Personalized Service on Demand Proactive Engagement Connectivity and Integration Water's impact on Environment and Health Al & machine learning rapidly penetrates and disrupts many core enterprise functions Smart City Initiatives on the Rise Self optimizing, software defined business models drives competitive business advantage More Physical Assets Integrated with Digital Technologies Social networks dominate as the primary communication channel Community groups leverage social networks to advance targeted agenda (environment, water, education, etc.) Social Enterprises & Supporting Regulations on the Rise Attracting and retaining employees will require shared company purpose and strong culture As aging work force retires, there will be fewer employees to execute workload Dynamic teams will replace fixed organization structures Automation & Digital will Transform Jobs New 'Normal' Interest Rate Environment Recession Risk is Mixed but Rising ESG Movement Accelerates Traction Technology enabled companies lead valuations 7

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