Travel and Financial Services Ecosystem Investment Pitch
1 Cohesive travel services ecosystem
2
Resilient financial profile
B) Invest.
3
Solid platform for future growth
Key Initiatives - Online and Digital Technology
Customer Experience
Integrated Customer Self Service Module- for both the
Holidays and Forex apps, providing customers the
ability to track their holiday/forex bookings and more
Click2Book drives growth in Business Travel
iBook: A unique travel management tool for corporate
clients
Sabre Workspace launched to benefit business
travellers
Engage: SOTC's new post-sale customer app
SOTC implements Optical Character Recognition (OCR):
Solution for passport scanning, thereby increasing
accuracy and efficiencies in visa processing
Sales Productivity
Voyager a dynamic FIT package
building platform enabling ease of
customisation
iLead and Astra: CRM integrated app
and advanced web technology
platform
Efficiency Enhancement
Tejas - Sales Analytics Programme: to
leverage analytics to improve lead
conversion and productivity by
prioritising leads
Latest initiatives
•
•
Strategic investment to acquire 24% stake in Ithaka- chat based mobile application
Focused on serving FIT (Free Individual Travellers) customers by recommending authentic local experiences for different destinations and helping plan their
trip and book activities, hotels and flights.
Investing in digital technology to build tailored solutions to deliver differentiated, personalized experiences
Thomas Travel Smooch
Cook thomascook InView entire presentation