SBN HOLDINGS LIMITED Annual Report 2022

OUR VALUE CREATION STORY 4 Our approach to value creation Our approach is underpinned by integrated thinking, connecting the emerging trends affecting our business and the issues that may impact our strategic execution and our ability to deliver sustainable growth and value for all our stakeholders. Transform client experience Bxg Execute with excellence SBN HOLDINGS LIMITED Annual report 2022 5 Drive sustainable growth and value Executing our strategy Our strategic priorities create the framework that outlines and clarifies our medium-term goals to better fulfil our purpose, and deliver our 2025 Ambition. Our purpose the reason we exist Namibia is our home, we drive her growth Our strategic priorities - what we need to do to deliver our purpose. We will transform client experience using digital technology, amplified by the human touch. We aim to understand our clients as deeply and empathetically as we can, and then use our human skill and digital capabilities to help meet their needs and enable them to achieve their goals. We will execute with excellence, delivering innovative and cost-effective products and services ourselves and in partnership with others. We will drive long-term, environmental and socially sustainable growth and value. We will responsibly allocate our resources and strive to deliver positive impact. 88 & Measuring our progress We have measures and targets with which we track the progress we are making in achieving our 2025 Ambition Client focus We provide consistently excellent client and partner experiences via an expanded range of innovative solutions. Employee engagement We ensure our people feel deeply connected to our purpose and are empowered and recognised. Risk and conduct We do the right business, the right way. Operational excellence We use technology and data to better serve and protect our clients, reduce costs, and scale our platforms. Financial outcome We allocate our resources to deliver attractive shareholder returns. SEE impact We drive Namibia's growth by delivering shared value and positive impact. ■By placing the interests of our customers, clients and the communities impacted by our business at the centre of our decision-making, we ensure that we act in accordance with what is good for these communities and what is good for the group. By ensuring that the economic value we generate for our shareholders is underpinned by the creation of value for society, we build trust and long-term relationships with our clients and motivate and inspire our employees. ■ By building more equitable and prosperous economic growth, we grow our client base and potential markets, and by thinking long-term, we ensure that our markets remain viable and prosperous into the future. Where we have the most meaningful impact AND WELL-BEING on the United Nations Sustainable Development Goals (SDGs): Our target outcomes Growth and scale Growth and scale Efficiency and resilience Informing our thinking Our operating context Key trends provide opportunity for growth and development that justify the optimism that underpins our strategy and allows us to navigate the volatility, uncertainty, complexity and ambiguity in our environment. Our material matters Our material matters are those that have the potential to substantially impact on our Organising our business and allocating our resources Our delivery model Our legitimacy and scale enables us to secure the resources we need to transform, grow, innovate and compete effectively. Accounting to our stakeholders Efficiency and resilience commercial viability, our social relevance and the quality of our relationships with our stakeholders. Legitimacy SDG 3-w GOOD HEALTH SDG SDG - SDG SDG 4 59 67 QUALITY GENDER EDUCATION EQUALITY AND SANITATION -SDG -SDG SDG SDG CLEAN WATER 7-% AFFORDABLE AND CLEAN ENERGY SDG 8 95 10€ 11 13 DECENT WORK INDUSTRY AND ECONOMIC INNOVATION AND REDUCED INEQUALITIES SUSTAINABLE CITIES CLIMATE AND COMMUNITIES ACTION GROWTH INFRASTRUCTURE Legitimacy Our stakeholders Our stakeholders provide the resources and capital we need to achieve our strategy and purpose. Our resource allocation framework We use a formal decision-making framework to allocate resources and apply scenario planning to deliver our target outcomes through our business activities for the benefit of all our stakeholders. Our approach to good governance promotes strategic decision-making that reconciles the interests of the group and society in our pursuit of sustainable value in the short, medium and long term.

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