Dividend History and Financial Overview
Australia - Customer Operations
Customer Account Numbers
(000s)
Mass Market
1H2021
(2)
1H2020
Electricity
1,583.0
Gas
843.9
Commercial & Industrial
7.7
0.2
Total
2,426.9
7.9
Electricity
1,599.2
Gas
842.8
Total
2,442.0
9.7
0.3
9.9
Total Account Numbers
1,590.7
844.1
2,434.8
1,608.9
843.1
2,451.9
Weighted Average Mass Market
(1)
1,585.5
844.2
2,429.7
1,605.0
844.2
2,449.2
1H2021
1H2020
Sales Volume & Revenue
Electricity (TWh)
Gas (PJ)
Electricity (TWh)
Gas (PJ)
Mass Market
4.4
15.2
4.9
14.6
Commercial & Industrial
3.7
2.1
4.0
5.0
Total Sales Volume
Sales Revenue (A$m)
Customer
Churn
8.1
17.3
9.0
19.6
1,747.2
422.9
2,005.9
452.1
Customer
Customer Churn and Accounts
Rest of Market Chum 1H2020
30%
EA Churn 1H2020
■Rest of Market Churn 1H2021
■EA Churn 1H2021
Accounts
(million)
3.0
20%
10%
0%
• Account Numbers
VIC
CLP 中電 120
NSW
years 同行望遠
(1)
of shared vision
(2)
SA
QLD
Total
2.0
1.0
Mass Market Customer accounts have
been reasonably stable and fallen 0.6%,
with losses of 15,100.
■ Churn rates remain broadly flat
compared to 1H2020, however there
has been an increase in move home
churn offset by a similar decrease in
change of retailer churn.
0.0
Weighted Average Mass Market is the average accounts of our mass market customer base during the period
Prior year adjustments
Note: All numbers are rounded to the nearest appropriate digit. Some totals may not add down the page due to rounding of individual components
45View entire presentation