2013 Annual Report
EMPLOYMENT
Assessment Mechanisms
The Bank monitors the effectiveness of people management
via surveys, evaluations and auditing. The outcomes are
communicated to all employees. Upon the information
gathered in these processes, in 2013 managers determined
the action to be taken jointly with their teams, which led
to an improvement in the outcomes of the last survey
on management.
Relationship with service providers - In terms of service
providers, the Bank is responsible for ensuring that the
firms are in compliance with their obligation as employers.
This surveillance is performed in a partnership with the
managers of operations that involve the hiring of service
providers and by teams such as Sevice Provider Management
and Labor Legal. The managers of operations that involve
service providers follow ground rules in outsourcing in such a
way as to avoid exposing the Bank to any risks in connection
with this type of agreement. This includes the awareness
about which activities can be outsourced; that only services,
as opposed to persons, can be contracted; and knowing
that the Bank will not manage service provider staff, this
is done by their employer only. Any irregularities or deviations
should be reported immediately to the Service Provider
Management and Labor Legal areas to assess risk.
HEADCOUNT ON A PER SENIORITY BASIS
0-5 years
6-10 years
11-20 years
20 years and over
Total
2011
2012
2013
31,267
29,167
24,263
9,443
11,437
12,575
5,886
5,961
5,839
7,968
7,427
6,944
54,564
53,992
49,621
I HEADCOUNT PER LEVEL OF EDUCATION
2011
2012
2013
Elementary school
493
439
386
High-school**
4,248
20,253
17,317
University grad**
44,327
27,261
25,729
Graduate course/ Master's / Doctor's
5,496
6,039
6,189
Total
54,564
53,992
49,621
**As from 2012, the criterion was adjusted: the "Some College" level of education is now deemed as High School Graduate.
Indicators Consolidation
I HEADCOUNT PER GENDER AND POSITION G4-LA12
2011
2012
2013
HEADCOUNT PER BUSINESS
Position
Men
Women
Men
Women
Men
%
Women
2011
2012
Banco Santander
51,518
51,233
2013
47,182
Operations
6,893
12,593
6,590
12,375
6,225
12.5
11,889
%
24.0
Administrative
11,679
17,197
11,113
17,185
9,696
19.5
15,258
30.7
Santander Financiamentos and Webmotors*
2,522
2,223
1,987
Specialist
3,396
1,825
3,646
2,211
3,551
7.2
2,184
4.4
Microcredit
264
267
278
Managerial
565
207
479
187
451
0.9
165
0.3
Executive Officers
175
34
171
35
163
0.3
39
0.1
Santander Corretora Cambio
29
27
20
Total
22,708
31,856
21,999
31,993
20,086
40.5
29,535
59.5
Asset Management
86
91
Santander Corretora de Seguros and other units
Total
145
151
154
# OF EMPLOYEES PER EMPLOYMENT CONTRACT AND GENDER G4-10
54,564
53,992
49,621
* Webmotors was included as of 2012
154 Annual Report 2013
2013
Men
Women
Full time
20,086
29,535
Outsourced employees
3,060
2,596
Interns
866
1,209
Apprentices
301
675
Total
24,313
34,015
N.B.: The employees' working schedule meets the local legal requirements.
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